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Grand Slam Fishing Charters was seeking marketing assistance to increase bookings for their deep sea fishing and snorkeling charters in Turks & Caicos.
Traktek set Grand Slam up with Sharpspring to manage their contacts, follow-up with leads, manage opportunities, automation, and email marketing.
Traktek created forms and workflow follow-up to take the burden off a busy sales staff regarding common inquiries. Emails are sent based on responses to specific questions on an inquiry form.
New emails and newsletters highlight why you want to take a private charter with Grand Slam.
Over the last 10 years Traktek has evaluated numerous leading tour reservation management systems (TRMS) and analyzed features, ease of use, and simplicity of ongoing maintenance for large and small tour operators, cruise lines, and hotels.
Traktek integrated Holbrook’s invoice processing solution into the My Account portal to allow users to view their billing history and pay invoices online, greatly improving the customer experience while reducing the burden on the Holbrook staff.
Group Leaders have the details available online to manage all travelers within their organized group from their portal, including details around how much each has paid, whether they purchased travel insurance, and if they have any missing requirements for the trip.
The personalized My Account portal reinforces all aspects of Holbrook's brand values and allows travelers to see details on their current and past trips, all from the same dashboard.
